EIS Service Offerings in the Software Lifecycle
Keep your GxP manufacturing software validated, current, and supported with EIS Valet, a subscription service that puts a dedicated team of GxP experts in charge of maintaining, upgrading, and supporting your systems.
EIS Valet covers your MES, DCS, Historian, LIMS, VLMS, and more. Choose only the services you need from our à la carte menu, so your team can focus on manufacturing, not software.
With 30+ years of life sciences experience, EIS keeps your systems running long after go-live, so knowledgeable support is always there, even when people move on.
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GxP Experts, On Demand
Extend your team with our network of GxP consultants, so you always have the right skill set when you need it.
- Dedicated GxP specialists
- Experience across leading platforms
- Compliance built into every change
Predictable Cost, Zero Coverage Gaps
People come and go. EIS Valet makes sure knowledgeable support is always available, on a subscription you can plan around.
- Subscription service model
- Knowledge stays when staff move on
- Coverage from business hours to 24/7
All on Your Terms
EIS Valet is tailored to your requirements. Pick only the services you need from our à la carte offerings.
- À la carte services
- Part-time or dedicated resources
- Scales with your sites and systems
Don’t let software upkeep slow down manufacturing
Keeping GxP software running for the long haul is hard. These are the challenges we hear most often, and the ones EIS Valet is built to solve.
MES Experts Leave
Outsourced Teams Don’t Know GxP
More Firefighting Than Innovating
Out-of-Date Software
Validation Backlogs
No After-Hours Coverage
Expert resourcing, built for your needs
EIS Valet gives you a dedicated team that already knows GxP manufacturing software, so changes, upgrades, and support happen without the scramble.
Our customer-centric approach helps manufacturers lower operational risk and cost across the whole software lifecycle.
One Team for the Whole Lifecycle
From change management and authoring to validation, upgrades, and support, one EIS team handles it all.
Flexible Resource Models
Choose a part-time resource, dedicated resources, or a mix, using on-site, on-shore, and off-shore personnel.
Vendor-Independent Expertise
EIS works across leading MES, DCS, Historian, LIMS, and VLMS platforms, with recommendations based on your needs, not a product.
3 steps to success
To get started, follow these three simple steps. Most teams go from first call to an agreed plan in days, not months.
Book
Book a demo at a time that suits you.
Speak
Speak to our professional team, who will happily discuss and assess your project requirements.
Agree
Agree on a customized strategy and plan to address your project requirements.
Move from firefighting to managed support
Ad-hoc consulting brings in help after something breaks. EIS Valet gives you a dedicated team that knows your systems and keeps them current.
Help arrives after something breaks
- New consultants relearn your systems each time
- Costs that are hard to predict
- Upgrades and changes pile up
A dedicated team that knows your systems
- Consistent GxP experts on your account
- Predictable subscription cost
- Upgrades, changes, and validation handled
Tailored services for every stage of the lifecycle
Choose the services you need today and add more as your systems and sites grow.
Software Lifecycle
Hands-on help with every change to your GxP applications.
- Consulting
- Change managementManage software changes to your electronic applications
- AuthoringForms, logbooks, and batch records
- ConfigurationIncluding changes from enhancements
- IntegrationConnect GxP applications with your other systems
- ValidationDelivered on time to your end users
- TrainingEnd-user, admin, and authoring
Operational Intelligence
Turn plant data into secure, usable insight.
- OT cybersecurityPatching, monitoring, assessments, and training
- Data historiansAdministration, maintenance, and configuration
- Visualization & reportingReal-time reports and dashboards
- Data analyticsGet more from your analytics systems
Maintenance
Keep your systems current, validated, and improving.
- System upgradesChange management, validation, and training included
- Maintenance & enhancementsDevelop and deploy software changes
Support
Coverage that matches how your plant runs.
- Business hours8am to 5pm, local time
- 24/5Around the clock, Monday to Friday
- 24/7Every day, including holidays
See how teams use EIS Valet
Every subscription is built around your needs. Slide through three common setups to see the services, the resourcing, and how the effort is spread out.
Software Execution Support
- Resource model
- Part-time resource
- Coverage
- 24x5 + weekend shifts
- Services
- Support (24x5 with 1st and 2nd shift weekend support)
- Resource level
- Light
Ideal if you're: running your MES around the clock and need dependable after-hours and weekend coverage.
Illustrative only. Every EIS Valet subscription is scoped to your systems and sites. Book a free consultation for an exact plan.
Support across your GxP software stack
From MES and DCS to Historian, LIMS, and VLMS, EIS Valet supports the systems that run your manufacturing, across leading vendors.
How our products fit together
ExpressMES gets you live. EIS Valet keeps you running. EIS Authoring Engine powers both, so records are authored quickly at every stage.
Get your MES live faster with a proven, iterative implementation.
Plan
Implement
Go Live
Keep your system scaling, supported, and maintained after go-live.
Scale
Support
Maintain
Solutions for every stage of your MES
A proven, platform-agnostic service package to remove paper records through an iterative deployment methodology designed to shorten your MES implementation.
An established methodology to author records in a rapid, low-cost manner regardless of the software, leveraging onsite, onshore, and offshore resources.
À la carte services that manage all facets of the software lifecycle, including implementation, maintenance, and ongoing support, to accelerate your digital transformation.
Local expertise, global reach
EIS supports manufacturers worldwide from offices across North America, Europe, and Asia. Hover a pin or an office to explore.
Enhanced Information Solutions Inc.
1725 Tower Drive, Suite 100
Stillwater, MN 55082
Enhanced Information Solutions France
65 rue Jacques-Louis Henon
69004 Lyon, France
EIS Puerto Rico Liaison Office
Ave. Innovación solar Núm. 16, Oficina #216
Parque Industrial Oeste Valle Tolima
Caguas, Puerto Rico 00727
EmIS India Pvt. Ltd
601, Guardian Square, Karve Rd
Erandwane, Pune, Maharashtra 411004
Frequently Asked Questions
Straight answers about managed support for GxP manufacturing software, and how EIS Valet works.
What is EIS Valet?
EIS Valet is a subscription service that puts a dedicated team of GxP experts in charge of maintaining, upgrading, and supporting your GxP manufacturing software, so your team can focus on manufacturing instead of software.
Which systems does EIS Valet support?
EIS Valet supports MES, DCS, Historian, LIMS, and VLMS platforms, among others, across leading vendors. If you do not see your platform listed, ask us about it.
Do we have to buy a full support package?
No. EIS Valet is à la carte. You choose the services you need, from change management and authoring to validation, upgrades, and support, and add more as your needs change.
What support hours are available?
You can choose business-hours support (8am to 5pm, local time), 24/5 support during the work week, or 24/7 support every day, including holidays.
What happens when our in-house MES expert leaves?
EIS Valet is delivered by a team rather than a single person, so knowledge of your systems stays with your account. You keep knowledgeable support even when people move on.
Can EIS Valet work alongside our existing software team?
Yes. Many teams use EIS Valet to supplement their own staff, for example with dedicated resources for system upgrades, maintenance and enhancements, and validation, backed by part-time support.
How does EIS Valet handle system upgrades?
We manage every part of a software upgrade, including change management, validation, and training, so critical upgrades stop getting postponed for lack of resources.
Can EIS Valet take over our form and batch record authoring?
Yes. EIS Valet can manage form, logbook, and batch record authoring, including the validation, change management, and training around it, powered by the EIS Authoring Engine methodology.
How is EIS Valet priced?
EIS Valet is a subscription. Your cost depends on the services you choose and the resource model, from a part-time resource to multiple dedicated resources. Book a free consultation for a plan built around your needs.
We just went live with ExpressMES. Is EIS Valet the next step?
Yes. ExpressMES gets you live, and EIS Valet keeps you running after go-live, with support, maintenance, upgrades, and room to scale.